Terms and Conditions
Terms and Conditions
Below are Premium Gold® Terms and Conditions in full. This page explains all of our operating procedures and defines the terms used.
Premium Gold® was established in 2020 and is one of the leading precious metals dealers in the world, with a TrustScore of 4.9/5 on TrustPilot. The company specialises in luxury-proof-quality investment coins, with small mintages and craftsmanship that make them truly unique.
The operator of premiumgold.com and your contractual partner is:
Premium Gold GmbH (“Premium Gold”)
Level 8, Linkstraße 2, 10785 Berlin, Germany
Entered in the commercial under the registration number HRB 270400
VAT number: DE348677721
E-mail: info@premiumgold.com
By entering, using, or connecting to the Premium Gold GmbH (“PG” or “Company) website, you (the user) agree that you have read, understand and accept the terms and conditions as set forth herein.
By agreeing to these terms and conditions, you consent to be contacted by representatives of Premium Gold, its affiliates or someone acting on its behalf to contact you via email, text message, WhatsApp, Viber, Signal, Facebook Messenger, X (former Twitter), Instagram, Reddit, phone, on a recorded line, for marketing purposes. Consent is not a condition of any purchase. Messages and data rates may apply.
You may opt-out at any time by sending an email to info@premiumgold.com
Premium Gold (“PG”) is solely a retailer providing precious metals for customers individually. PG’s services and products are for investment purposes only. By connecting to the website, you acknowledge that you understand PG’s Terms and Conditions. PG does not provide trading advice, nor are our operators qualified. Our operators are not registered financial, investment or tax advisers. For financial, investment or tax advice, please contact a registered advisor. Instead, PG provides a retail site for customers to purchase and sell precious metals. Any content on the website is for informational purposes only and shall not be construed as trading advice, investment advice, tax advice, or the like.
Copyright Notice
The copyright in all material provided on PG`s websites (“Sites”) and social media owns the copyright.
1. PRECIOUS METALS NOTICE
Please note that examining historical data on spot prices of precious metals may not accurately forecast their future performance. Analysing price charts reveals frequent significant discrepancies between projected, theoretical, and realised outcomes that may arise from any trading software. Hypothetical trading records cannot wholly anticipate or factor in the effects of financial risk during live trading. Other factors and influences that are not accounted for could impact the so-called hypothetical results.
2. RISK DISCLOSURE AND DISCLAIMER STATEMENT
The views expressed on this website are opinions of Premium Gold. Please note that historical performance does not necessarily foreshadow future outcomes. Precious metals entail risk, and direct investment in them directly or through an IRA may not be suitable for all investors. Precious metals and coins can rise, fall, or remain steady based on various factors. Prices of precious metals can fluctuate unpredictably. Premium Gold cannot ensure and does not assert that any metals bought will increase in value or be enough to generate a profit surpassing the markup or commissions applied. The choice to buy or sell precious metals, as well as which ones to transact with, solely rests with the customer, and these decisions should be made after the customer's own thorough research, caution, and discernment.
THIS BRIEF STATEMENT CANNOT, OF COURSE, DISCLOSE ALL THE RISKS AND OTHER ASPECTS OF PURCHASING AND SELLING PRECIOUS METALS.
3. INVESTMENT MANAGER DATA
Premium Gold GmbH, also known as "PG" or the "Company," may display information from external sources on its website. This information might cover various investments by specific investment managers, hedge funds, investor qualifications, and limited historical performance details (referred to as "Manager Data"). PG provides you with a revocable, non-exclusive, non-transferable, limited license/right to view the Manager Data on the Website solely for personal use. Under no circumstances should you distribute, share, or replicate any Manager Data to others in any format, nor use it for any commercial purposes, including but not limited to securities, investment, accounting, banking, legal, or media enterprises.
You recognise and consent that the Company does not ensure the constant availability of any data on the Website and that access to the content on the Website might be restricted or unavailable due to various factors, such as high demand periods, system upgrades, communication failures, acts of war or terrorism, and other factors both within and outside of PC's control. The Company retains the right to suspend, restrict access to, or limit the information provided on the Website at any time and at its sole and absolute discretion without prior notice. You acknowledge that the Manager's Data may not always be current and could become unreliable swiftly due to various reasons, like market condition alterations or the financial status of the investment managers or hedge funds. The Company is not obligated to update any of the Manager Data or notify you of such changes.
4. QUOTES AND E-MAIL ALERTS
The prices for precious metals ("Quotes") displayed on the service are sourced from multiple vendors. Unless specified otherwise, Quotes are delayed by a minimum of 5 minutes. Quotes identified as "real-time quotes" are promptly accessible after being received from Quote Vendors. However, your actual receipt of real-time quotes may be subject to delays in Internet transmission and other factors. Every Quote is tagged with a "time of last trade" to denote the currency of the data.
All data from Quote Vendors and their associates (collectively "Vendor Information") on the platform is either owned by or licensed to the Quote Vendors and their associates. Users are authorised to store, manipulate, analyse, reformat, print, and exhibit the Vendor Information solely for personal use. Users are strictly prohibited from distributing, reproducing, or using the Vendor Information for any commercial activities, including securities, investment, accounting, banking, legal, or media ventures. Before executing any trades based on vendor information, it is recommended that you consult your broker or financial advisor for verification of pricing details. Quote Vendors and their associates do not provide any express or implied warranties regarding the Vendor Information, which is conveyed "as is." They will not be held liable for any interruptions, inaccuracies, errors, or omissions in the Vendor Information or for any resulting damages.
5. REFUND POLICY
Under the precious metals selling regulations the right to cancel an order does not apply to the products we supply, as prices are dependent on fluctuations in the financial markets and therefore exempt from the right to withdraw according to EU Directive 2011/83/EU Article 16 (b). Also, according to § 310.3/(a)/(1)/(iii) of the Telemarketing Sales Rule (TSR) PG informs all its prospects that the Company has a policy of not making refunds/cancellations/exchanges. When buying precious metals from PG, please note that NO REFUNDS, NO EXCHANGES, and NO CANCELLATIONS are allowed. All sales are deemed final, and no refunds, either full or partial, will be issued.
6. THIRD-PARTY LINKS AND ADVERTISERS
At times, this website may include links to third parties and/or advertisers. PG does not take responsibility for the content on any external website, nor does it guarantee the quality or accuracy of any information from third parties or advertisers. As the user, you are accountable for any decisions made based on information obtained from a third party or advertiser.
7. CHOICE OF LAW, BINDING ARBITRATION CLAUSE
This Agreement and any services provided by PG will be governed by and interpreted in accordance with the laws of The EU, The UK, Switzerland, and The USA, depending on the prospects’ location without consideration of conflict of laws principles. Please note that PG does not operate in the states of Washington DC, Hawaii, Kentucky, Maine, New Jersey, and Vermont. If you initiate legal action against PG, it must be brought to the arbitrator’s office. By visiting the Site(s) or using the Services, you agree that, except as otherwise specified herein, the laws of The EU, The UK, Switzerland, and The USA, without regard to principles of conflict of laws, will govern any dispute of any sort that might arise between us or any of our affiliates regarding your visit and use of the Site(s) and Services.
You and we agree that in the event of any dispute, the party wishing to address the disagreement must contact the other party in writing, including by e-mail, and advise the other party of the dispute in reasonable detail, as well as inform the other party of the remedy being sought. We may send you notices via the email address or physical address you provide to us, and all notices to us shall be sent to the following email address: info@premiumgold.com. The parties shall then make a reasonable faith effort to resolve the dispute before resorting to more formal means of resolution. In the event that the dispute is not resolved through this procedure, the party raising the dispute may proceed to mandatory arbitration as set forth below.
ANY AND ALL DISPUTES BETWEEN YOU AND US WILL BE RESOLVED BY BINDING ARBITRATION. YOU HEREBY AGREE TO GIVE UP YOUR RIGHT TO GO TO COURT to assert or defend your rights under these Terms, except for matters that may be taken to small claims court. You agree that any dispute arising out of or relating to these Terms, including with respect to the interpretation of any provision of these Terms or other agreements between you and us or concerning the performance or obligations of you and us, shall be resolved by mandatory and binding arbitration submitted at the request of either you or us pursuant to the following conditions:
Unless you elect to conduct the arbitration by telephone or written submission, an in-person arbitration hearing will be conducted at an arbitration court chosen by Premium Gold GmbH.
The selection of an Arbitrator shall be made pursuant to the above-mentioned Arbitration Rules & Procedures, depending on the amount of the claim specified herein. For claims exceeding EUR 5,000.00, the arbitration shall be conducted under Arbitration Rules & Procedures Subject to the applicable procedure, the arbitrator shall allow reasonable discovery in the forms permitted to the extent consistent with the purpose of the arbitration. The arbitrator(s) shall have no power or authority to amend or disregard any provision of this section or any other provision of these Terms of Service. The arbitration process shall commence promptly and be conducted expeditiously. If more than one day is necessary, the arbitration hearing shall be conducted on consecutive days unless otherwise agreed in writing by the parties.
Findings and Conclusions. After reaching judgment and award, the arbitrator(s) shall prepare and distribute to the parties written findings of fact and conclusions of law relevant to such judgment and award and contain an opinion setting forth the reasons for the giving or denial of any award. The award of the arbitrator(s) shall be final and binding on the parties, and judgment may be entered in a court of competent jurisdiction. The arbitration award is not subject to appeal and may be immediately enforced. Arbitration hears only civil and commercial cases and is less case-intensive than courts. The scheduling of meetings takes place given the needs of the case and not in view of the workload of the institution.
At Premium Gold GmbH, we aim to resolve any disputes arising from our contractual relationship amicably.
However, we are not obliged to engage in dispute resolution procedures before a consumer arbitration board and generally may not be willing to do so. Each dispute will be evaluated individually, and we will provide a binding decision on whether to engage in such procedures once a dispute has arisen. If we cannot settle the disagreement directly, we will notify you of our decision and provide information on the consumer arbitration board responsible for you. Additionally, the European Commission offers an online dispute resolution platform that you can access here: http://ec.europa.eu/consumers/odr/.
If you are a non-consumer, a legal entity under public law, or a special fund under public law, our place of business is the exclusive—also international—place of jurisdiction for all disputes arising from the contractual relationship. The same shall apply if you, as a customer, are otherwise an entrepreneur (§ 14 German Civil Code). However, we are also entitled, in all cases, to bring an action within your general place of jurisdiction.
8. EXPLICIT CONSENT
By filing the form and adding your contact details, you give PG your explicit consent to be called and contacted by an operator of ours to advertise and promote our products and sell them to you. The calling hours are Monday through Friday, 9 am to 9 pm local time, and 10 am to 6 pm on weekends and public holidays.
9. PRODUCTS
PG sells investment high-end premium gold coins with a purity of 999.9/1000 fine gold according to article 344, paragraph 1, point 2 of Directive 2006/112/EU. PG’s products may have a markup on the spot gold price, which may vary depending on the EU laws and the laws of the state of New York.
10. NON-DISCLOSURE CLAUSE
PG prospects agree with these Terms & Conditions, which include strict NDC (Non-Disclosure Clause). The prospects must not disclose any information they receive in their relationships with PG, commercial or other. PG could take legal action against any potential breaches of this NDC or public reviews which breach this NDC.
11. CLASS-ACTION WAIVER
Any claim or other proceedings by or between you and us shall be conducted on an individual basis and not in any class action, mass action, or on a consolidated or representative basis. You further agree that you won`t initiate award class-wide relief or combine or aggregate similar claims or unrelated transactions. You acknowledge and agree that this agreement specifically prohibits you from commencing arbitration proceedings as a representative of others. If, for any reason, a claim proceeds in court rather than in arbitration, each party waives any right to a Court trial. Any claim that all or part of this Class Action Waiver is unenforceable, unconscionable, void, or voidable may be determined only by a court of competent jurisdiction.
12. BUY-BACK GUARANTEE
PG’s buy-back program includes buy-back of all our exclusive products with a 100 % buy-back guarantee. Given the fact that gold market price fluctuates please contact PG for a quote. The products should be in their original packaging and in perfect condition. If the condition of the coins is compromised, the buy-back price may be different.
In the event that the client intends to sell us back products previously purchased from us, it is incumbent upon the client to organize and implement all logistics pertaining to transportation independently and at their own cost to our warehouse in Sofia. Furthermore, the client shall bear the sole responsibility for ensuring the security and appropriate insurance coverage for the shipment throughout the transportation process.
13. MISCELLANEOUS
The content on this website, as well as any other information provided, is intended strictly for informational purposes and should not be viewed or used as a solicitation or an offer to buy or sell any securities, commodities, futures contracts, options interests, precious metal investments, or similar assets. While reliable sources have gathered the information in good faith, its accuracy, timeliness, or completeness is not guaranteed. It does not aim to provide a comprehensive overview of the precious metals markets or the developments mentioned. All opinions expressed are subject to change without prior notification. We have collected information from internal and external sources that we believe to be reliable, but we do not independently verify this data, and therefore, we disclaim any liability for inaccuracies or omissions. We do not commit to informing you of any future changes.
The user agrees that PG and any affiliated entities linked to PG or this website are not liable for any direct, indirect, or consequential losses resulting from the usage of this website or any information provided. Furthermore, PC and its associated entities cannot be held responsible for any type of damage, such as loss of profits, reduced savings, or other incidental or consequential damages. It is important to note that our employees, clients, company officers, and directors may have positions in the instruments or investments discussed on our website or in our resources. All investments, including those in precious metals, carry significant risks, and you may potentially lose your entire invested capital and more.
Call agents may use stage names, pseudonyms, or aliases (collectively referred to as 'Stage Names') when representing themselves in any capacity related to their professional engagements. This might be done in order to improve the clarity of their names, which may be difficult to pronounce. This approach is intended to foster effective communication and enhance the overall client experience.
The information presented on this website, whether in whole or in part, is the intellectual property of PG. You hereby agree not to reproduce, distribute, sell, share, display, publish, transmit, or use the material or information (in whole or in part) in any form or by any means, electronically or otherwise, without the explicit written consent of PC or the copyright owner, except as permitted herein. PG reserves the right to modify or terminate the service of this website at any time without prior notification.
14. ACCEPTANCE OF RISK AND RELEASE OF LIABILITY
By utilizing any information, materials, services, products, websites, or similar offerings from PG, you absolve PG of any responsibility for any financial or non-financial damages or losses, including emotional distress and other forms of harm. You are accountable for your trading and buying decisions. Additionally, there is no assurance that any resources provided by PG, such as information, materials, services, products, websites, signals, methods, or analyses, will yield profits or avoid losses.
15. ENTIRE AGREEMENT
This Agreement constitutes the entire agreement between the parties hereto and cannot be changed or terminated except by a written agreement signed by the parties. It shall be for the benefit of the parties’ successors and assigns.
COSTS AND EXPENSES. Any costs and expenses incurred by PG (including, without limitation, reasonable attorneys’ fees) in enforcing any of its rights or remedies under this Agreement or in any litigation or lawsuit, including collection of any outstanding balances due, shall be PAID BY YOU THE USER.
NO WAIVER OF RIGHTS. Failure to exercise any right by PG under this Agreement does not constitute a waiver of such right unless expressly agreed upon in writing.
SEVERABILITY. Each of the provisions of this Agreement is severable from every other provision of this Agreement, and the invalidity or unenforceability of any one or more provisions of this Agreement shall not affect the validity or enforceability of the remaining provisions of this Agreement.
By clicking the button, you acknowledge and accept these Terms & Conditions.
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By clicking the button, you acknowledge and accept these Terms & Conditions. By doing so, you confirm that you are of legal age, 18 years or older.
By clicking the button, accepting our terms and conditions, and making a purchase from Premium Gold GmbH, the client hereby declares and warrants that all funds invested, transferred, or otherwise provided to Premium Gold GmbH are derived from legitimate and lawful sources. The client affirms that they have not engaged in any activities that would violate applicable laws or regulations, including but not limited to money laundering or terrorist financing legislation as established by the European Union, UK (Proceeds of Crime Act and Money Laundering Regulations), Switzerland (Anti-Money Laundering Act), USA (Bank Secrecy Act and USA PATRIOT Act) and Canada (Proceeds of Crime (Money Laundering) and Terrorist Financing Act). Furthermore, the client agrees to provide any necessary documentation or information that Premium Gold GmbH may require to comply with its AML obligations and to assist in any due diligence inquiries to verify the source of funds.